Information on the consumer's right of withdrawal

1. A customer who is a consumer within the meaning of mandatory provisions of law has the right to withdraw from an order, hereinafter also referred to as the "contract", within 14 days without giving any reason, on the terms set out in §7 and §8 of the Regulations.

2. The deadline for withdrawing from the contract will expire after 14 days from the day on which you acquire the goods, hereinafter also referred to as the "thing", or on which a third party other than the courier and indicated by you acquires the goods.

3. To exercise the right to withdraw from the contract, you must inform "OLTOM Grzegorz Koropiński" with its registered office in Warsaw, ul. Popularna 16 lok. 9, postal code: 02-473 Warszawa ;, telephone number: 501 724 961, e-mail: about your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or by e-mail).

4. You may use the model withdrawal form attached to the Regulations, but it is not obligatory. You can also complete and send the withdrawal form or any other unequivocal statement by e-mail to the following address: If you use this option, we will immediately send you a confirmation of receipt of the information on withdrawal from the contract on a durable medium (e.g. by e-mail).

5. In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal.

6. Non-returnable - products marked as "SPECIAL ORDER", or products "personalized" or modified in any way at the customer's request.


1. An entrepreneur running a sole proprietorship (this paragraph does not apply to commercial companies) is protected under the Consumer Rights Act, provided that the Sales Agreement he concludes with the Seller is not of a professional nature.

2. A person running a business referred to in point 1 of this paragraph is protected only in the scope of: - prohibited contractual provisions - the so-called abusive clauses, - liability under the warranty for physical and legal defects of the Product, - the right to withdraw from a distance contract, in accordance with point V of the Regulations.

3. The entrepreneur referred to in point 1 of this paragraph loses the rights under consumer protection in the event that the Sales Agreement concluded with the Seller is of a professional nature, which is verified on the basis of the entrepreneur's entry in the Central Register and Information on Economic Activity of the Republic of Poland. Poland, in particular the codes of the Polish Classification of Activities indicated therein.

4. The entrepreneurs referred to in point 1 of this paragraph are not covered by institutional protection provided for Consumers by poviat consumer ombudsmen as well as the President of the Office of Competition and Consumer Protection.